Give Me 60 Minutes, And I Guarantee I Can Show You How To Eliminate 100% Of The Hassle Of Hiring Level 1 Techs

Stop Worrying About Techs Escalating The Dumbest Things, Looking For A Promotion Within 6 Months, And Outright Quitting Just As They Get Good At Their Jobs.

About J. Colin Petersen

Like so many of us in the I.T. services world, J. Petersen started as a weekend warrior, working out of his garage (sound familiar?), evenings, by referral, as a side business to his regular gig as a bilingual tutor for Fresno Unified School District in Central California.

After spending the next 25 years building a successful MSP, he formed from his knowledge of what a Managed Service Provider really needs in an outsourced, white label help desk. He has been successful at recruiting, training, and retaining top talent that enjoys front line support, and now he is making that available to MSPs worldwide.

He enjoys his own craft-roasted coffee in the morning, whiskey in the evening, the jazz greats, a good fairy tale, Christmas, convincing his wife to travel with him, and watching his sons turn into productive citizens.

I built because I was experiencing some of the same frustrations we all have faced about Level 1 help desk technicians, namely…

Reason 1

They’re not remotely as competent as they think they are.

Reason 2

They want to be promoted to “Net Admin” (whatever they think that title means) within 6 months.

Reason 3

Things even a junior level “Googler” should be able to look up seem elusive.

Reason 4

You end up having to go back and do the tech’s work over again.

Reason 5

They quit within 6 to 18 months.


“ J. Petersen is a Straight Shooter, Right There With Us”

At WTITC, the technology does not grow my business - caring for our clients and communicating well are what grows the business. What I appreciate the most about J. Petersen and is not only that the technicians communicate well with our clients, but also back to us, which is especially important when things inevitably go awry. Before we contracted HTD, we had two people on our local help desk, and we were having trouble keeping up. Our field techs were hitting it out of the park, but I wanted our help desk response times to be faster. Since we partnered with, one of our former HD techs is now in the field and she’s thrilled. Our senior tech is not so stressed out and can work on new projects or roll out new products for our stack. My clients are smart, so some may know that HDT is not in our back yard, but I think that most believe it’s one company, and as long as WTITC and HDT are in sync, that’s all that matters to me.
John Brenner
John Brenner, President
West Texas IT Consulting - Midland, Texas

Spend 60 Minutes On A Deep Dive With Me FREE To Learn How To Supercharge Your Help Desk Experience

If I just described your situation, I want to give you a FREE 60-Minute Deep Dive that will reveal what’s REALLY going on with your Level 1 Help Desk, IF you have a good recruitment strategy, IF you’re overhiring or underhiring, IF your current techs are underperforming or wasting your money, and talk to you about how we might help you get the help desk services you really need.