- PRICING -
Simple, Scalable
ANNUAL & MONTHLY PRICING
CONCIERGE
Intake Services for the Growing MSP
CONCIERGE SERVICES
Starting atannually
✓ Concierge level intake service!
✓ All for less than hiring one part timer!
✓ All reps are in the U.S.A.!
✓ 8:00am to 5:00pm answering!
✓ Unique Telephone Number
✓ PSA Integration*
✓ We’ll even screen SPAM calls!
*On select platforms
ONE PRICE INCLUDES…
INBOUND TECHNCIAL INQUIRIES
– Phone, chat, text
– Friendly, engaged receptionists
– Clearly written ticket titles and descriptions
– Tickets go to your PSA
– Agents get to know you and your callers
INBOUND SALES OPPORTUNITIES
– Capture full contact info
– Log sales opportunities
– Book sales consultations
– Hot or cold transfer call to you
OUTBOUND SERVICES
– Concierge call backs
– Connect users to 3rd Party Support
– Customized, sales-driven on hold and break-in messages
SURPRISE and DELIGHT!
(You didn’t bank on this, did you?!)
– Handwritten thank you cards to your callers/users
– Little care packages sent on your behalf
– Customer anniversary gifts
– Telephone thank you’s
– Other “How’d they know?” moments
TRAINING for you and your staff
– Semi-annual in-person deep-dive training:
– How to Create “Wow” Moments with Your MSP
– How to Set Expectations with Your Techs
– How to Get Techs to Write Better Notation
– How to Hire Better Techs
– Pricing and Profitability Strategies
– Outsourcing vs. Hiring Direct
– And More!
– Quarterly webinar training
– Monthly Coaching and Q&A
PREMIUM USER SUPPORT
Ready for Comprehensive, Concierge Support for Your End Users?
– ONE SEAT DEFINED AS –
Workstation
+
Peripherals
EVERYTHING IN STARTER PLAN, PLUS…
✓ Concierge Level Support 8am to 5pm
✓ Small Pod of Assigned Technicians
✓ Intake and Coordination Service Team
✓ Internal Mentor Engineering Team
✓ PSA Integration
✓ Inbound/Outbound Phone Support
✓ Chat Support
✓ SMS Text Support
✓ Remote Control Support
Enterprise
Call for Appropriate Pricing
✓ Dedicated Teams
✓ Preferred Pricing
✓ Working Directly with YOUR Stack.
Ready to start the discussion?
Get on our calendar.
