- PRICING -

Simple, Scalable

ANNUAL & MONTHLY PRICING

CONCIERGE

Intake Services for the Growing MSP

CONCIERGE SERVICES

Starting at
$1,584
00 /mo.
  •  
when paid
annually

✓ Concierge level intake service!

✓ All for less than hiring one part timer!

✓ All reps are in the U.S.A.!

✓ 8:00am to 5:00pm answering!

✓ Unique Telephone Number

✓ PSA Integration*

✓ We’ll even screen SPAM calls!

*On select platforms

ONE PRICE INCLUDES…

INBOUND TECHNCIAL INQUIRIES

– Phone, chat, text
– Friendly, engaged receptionists
– Clearly written ticket titles and descriptions
– Tickets go to your PSA
– Agents get to know you and your callers

INBOUND SALES OPPORTUNITIES

– Capture full contact info
– Log sales opportunities
– Book sales consultations
– Hot or cold transfer call to you

OUTBOUND SERVICES

– Concierge call backs
– Connect users to 3rd Party Support
– Customized, sales-driven on hold and break-in messages

SURPRISE and DELIGHT!
(You didn’t bank on this, did you?!)

– Handwritten thank you cards to your callers/users
– Little care packages sent on your behalf
– Customer anniversary gifts
– Telephone thank you’s
– Other “How’d they know?” moments

TRAINING for you and your staff

– Semi-annual in-person deep-dive training:

– How to Create “Wow” Moments with Your MSP
– How to Set Expectations with Your Techs
– How to Get Techs to Write Better Notation
– How to Hire Better Techs
– Pricing and Profitability Strategies
– Outsourcing vs. Hiring Direct
– And More!

– Quarterly webinar training
– Monthly Coaching and Q&A

PREMIUM USER SUPPORT

Ready for Comprehensive, Concierge Support for Your End Users?

$ 18
00 /seat
  •  
1000+
$ 19
00 /seat
  •  
500+
$ 22
00 /seat
  •  
400+
$ 24
00 /seat
  •  
300+
$ 28
00 /seat
  •  
200+
$ 38
00 /seat
  •  
100+

– ONE SEAT DEFINED AS –

Workstation
+
Peripherals

EVERYTHING IN STARTER PLAN, PLUS…

✓  Concierge Level Support 8am to 5pm

✓  Small Pod of Assigned Technicians

✓  Intake and Coordination Service Team

✓  Internal Mentor Engineering Team

✓  PSA Integration

✓  Inbound/Outbound Phone Support

✓  Chat Support

✓  SMS Text Support

✓  Remote Control Support

 

Enterprise

Call for Appropriate Pricing

CALL
  •  
2500+

✓ Dedicated Teams

✓ Preferred Pricing

✓ Working Directly with YOUR Stack.

Ready to start the discussion?

Click the link below to schedule an appointment to speak with a representative.
Get on our calendar.