Your end users will get to know your Help Desk Techs by name!
EDIT: Wow! We just realized how often Megan gets praised by name in these examples! We can’t promise she’ll be on your team, but we can promise you’ll have your own “Megans” dedicated to your success. (Dan gets a fair amount of love here, too. Just sayin’.)
AND REMEMBER: Your end users will think our people are YOUR employees! Pressure’s on for us. 😉
“Took the Weight Off My Shoulders”
Quick and helpful response to the issue with the workstation we had a ticket on! So glad to be working w/ you … quite the weight off of my shoulders specifically!
~ R. Roulund
“Keep It Up!”
Handled the issues quickly and efficiently Keep up the good work!
~ B. Grafton
“You Treat Me Like Your Only Client”
Megan is awesome she treats me like I am her only client and I know I am not but I always feel that way when dealing with her. DO NOT CHANGE ANYTHING!! You are wonderful to us. Continue the awesome customer service you provide. It is always a pleasure working with you.
~ D. Camin
“You Get Things Done. Fantastic Follow Up”
Your employees get things done. Megan is always friendly when you speak with her. She gets right on a solution to your problem and has fantastic followup. Thank you Megan for your great customer service.
~ T. Madrigal
“We Appreciate the Personal Touch”
Justin always gets our work done promptly and follows up with a phone call to make sure it was done correctly. We appreciate that personal touch! Justin is great to work with, and he always does a good job in making our website attractive and up to date.
~ M. Bishop
“We Enjoy Doing Business with You”
So fast, the changes that were made to the site where just what we were looking for, and we enjoy doing business with this company. Great Job! Always a pleasure to work with you on our website. Thank you!
~ K. Braich
“Resolved Within Minutes”
Quick and professional service provided. My issue was resolved within minutes. Thanks Megan!
~ M. Walla
“You Totally Rock!”
Megan TOTALLY ROCKS!! She responded quickly to get my file back restored that I would have had to spend many hours creating again. I have received great customer service from you and the staff seems to be very knowledgeable. Thank you, you’re a lifesaver!!!
~ L. Bissett
Very helpful and professional. Thank you!
~ A. Avila
Megan was super helpful and solved my problem very quickly. Keep doing what y’all are doing!
~ A. Perriconne
Always top notch service. Dan is the best, thanks.
~ D. Thompson
“This Is Exactly What We Need”
Exactly what we need – fast and efficient service! Thanks Megan!
~ A. Sparks
Thank you all for your support.
~ J. Caberra
“Should’ve Contacted You Sooner”
Dan was VERY responsive to my needs and I really appreciated as I had been having problems for 2 days. I should have contacted Dan sooner!! When I contacted Dan my program decided to behave. But I’m happy I made the call as he helped with a couple of other things. GREAT response!! Keep it up!!
~ L. Prudek
“Great Attitudes and Knowledge”
Megan as usual went above and beyond to help me with my issue. Great job! I always appreciate the great attitudes and knowledge.
~ A. Corral
“Always Been Great”
Dan has always been great to work with!
~ L. Swalef
The technician I worked with solved my issue very quickly.
~ G. Pope
“Didn’t Make Me Feel Stupid”
Daniel was so nice he told me what to do, did not make me feel stupid. Daniel was the nicest person I have spoken to and he resolved the issue thanks again.
“They Know What They’re Doing”
The service is fantastic and they know what they are doing. They all are awesome!
“Available Right Away”
Megan was available right away and completed the assignment fast. A very good experience with her.
~ M. Ayon
“Can’t Ask for Anything More!”
Prompt and courteous. Who could ask for more? Awesome job!
~ J. Olson
“You Pick Great People”
Megan is awesome !
~ K. Silva
“Everyone There Is My Favorite!”
Yes! Megan did such a nice job helping to fix my problem today (and always) she’s one of my favorite people to work with there. Actually, EVERYONE there is my favorite! Megan never makes me feel stupid for asking questions that I’m sure are very “beginner” in her mind. Thanks!
~ S. Fahrney
Great experience, quick response.
~ R. Scott
Max was clear and efficient.
~ S. Girardi
Quick and efficient service, this time and every time.
~ A. White
Megan was professional and prompt, as she always is.
~ J. Fulkes
“Your Humor Was a Treat”
Staff is very friendly and helpful Thank you Megan! Your help and humor was a treat today
~ C. Hernandez
“Need We Say More?”
~ O. Budke
“Awesome. A Gem!”
I would recommend you to my colleagues because you are awesome and Dan is a GEM!!
~ J. Ramirez
“Definitely an Asset”
Megan is amazing! Always professional and very knowledgeable. She is definitely an asset. Always a pleasure to work with, and I can be difficult.
~ C. Fuentes
“We Can Be Difficult, But You’re Always Great”
Great service and always friendly even though we can be difficult at times. Max asked the questions pertinent to my issue. He did not waste our time asking senseless questions. Max is great as always! The projector is set to be installed next week. Thank you
~ T. Sanches
Megan is great! Thanks!
~ H. Davis
“You Deserve a Raise!”
Megan is hands down the best tech you have. Give Megan a raise!
~ P. Fahrney
Responded immediately and connected to the printer with no problems. Thank you!! Great job and keep up the good work. I like it!
~ P. Tran
You responded so quickly to my request. Thanks!
~ K. Cappelluti
“You Never Make Us Feel Stupid”
Friendly service. Never make us feel stupid, even when we are being stupid. All of your team members have been great. I can’t remember all of their names, but everyone I have had help me has been professional, friendly, and happy to help. Megan is a true professional. She is kind and competent. You guys never make me feel stupid, and you would be well within your right to do so. I am always very happy to get help from your team. They are good peeps.
~ J. Wesson
“Keep It Awesome”
You guys are awesome! Keep up the good work!
~ H. Rivera-Gonzalez
Just wanted to thank you for the wonderful service I received.
~ R. Hammerschmidt
“Zero Down Time”
They fixed the problem without me having any down time
~ G. Padron
The tech was quick, explained what he did and why it wasn’t working Very personable and it is appreciated.
~ G. Barron
“Can’t Think of Anyone I’d Rather Work With”
Staff gets the job done with a friendly can do attitude. Your team is very helpful and quick to respond and get the issue solved. I can’t think of an office I would rather deal with when there is an issue. Megan, Josh and Dan have been most helpful to our office and always with a great attitude and smile on their face. We appreciate you JIT Team
~ K. Brady
Megan was Marvelous!!
~ P. John
MEGAN WAS VERY HELPFUL AND GOT MY PROBLEM RESOLVED. THANKS AGAIN.~ K. Phimmavong
Always Fixes It
Dan is always able to fix my computer issues! Dan is the best!
~ L. Martina
Courteous and a Pleasure
Megan is fantastic. Always helpful, courteous, knowledgeable, and a pleasure to work with. Megan is the best!
~ H. Zall
Amazing. Awesome. Thank You!
J is awesome. Thank you for everything! You are amazing. Thank you for all you do.
~ C. Sudana
Always Pleasant and you Work Well with a Novice Like Me
Megan is always so pleasant to work with! Very friendly and work well with someone like me that isn’t real proficient on the computer!
~ P. Fahrney
Great to Work With
Megan is very helpful and great to work with.
~ S. Roberts
What I Always Wanted
Fast response time, clear communication, solid follow-through. I used to work in outsourced IT and that’s what I always wanted from my teammates. This was exactly as simple as I needed it to be. Thanks!
~ W. Choate
A Pleasure and Attentive to Needs
You are a pleasure to work with, and attentive to client needs. And you have great parties. This ticket started out rough, but ended well. It’s a bit difficult to rate it overall. It was a strange problem as well.
~ K. Neal
You Make Fixing a Problem a Delight!
Dan is ALWAYS so knowledgeable, friendly, and helpful. He makes fixing a problem a delight! As an older person, Dan makes one not feel badly for something that may be an easy solution or helping one to navigate through the programs and procedures. That trait is truly appreciated! On a scale of 1 to 10, Dan is a 20!
~ M. Homola
Good Customer Service
I am really happy. You have good customer service
~ A. Adjemian
Helped Me Right Away
Fast. Simple. Easy. Megan helped me right away. I really appreciate the promptness.
~ M. Montoya
“Took the Time to Get It Right”
Pleasant interaction, with understandable suggestions t a non-tech-savvy person. Josh was very helpful, but ultimately only half of the problem was solved (I am sure he could have finished it out, but we left it for overnight). The ‘in-house’ problem was solved (power-out), but the ‘internet’ needed another call. Megan took over my computer and got it up-and-running. Thanks.
~ B. Lockwood
“Knowledgable and Patient”
You are always polite and friendly and knowledgeable and patient. Keep doing a great job guys!
~ B. Dobbs
Fast and friendly service handling my problem.
~ I. Pelayo
“Sweet and Helpful”
Megan was super sweet and helpful. Very polite and professional. Megan was the representative who helped me with my last printer issue and I was very pleased with that interaction, too. She’s knowledgeable and kind when helping.
~ M. Bevington
“Fixed Issues Quickly”
They were very helpful and addressed and fixed my issues quickly Thank you for your help Megan!
~ C. Passmore
“You Know Your Stuff!”
Megan is always fast and awesome! I feel like she really knows how to tackle the issues and resolves them in a timely manner. She knows her stuff!
~ A. Yanez
“Never Frustrated or Annoyed”
The problem was resolved in a courteous manor. It took longer than anticipated and several tries before it was resolved. But it got resolved. However the tech did not come across frustrated or annoyed and just kept on it. So for that I am grateful.
~ E. Torres
FAST RESPONSE TIME! THANK YOU TEAM!!!!!!!!!!!!
Immediate results. Megan knew where to access my info and resolved my issues very quickly. Great customer care.
~ J. Huffman
“Fixed Me AND My Coworkers on the Way Out!”
Not only did the technician fix my computer quickly, but he also fixed my coworker’s computer/printer when she asked as he was about to leave.
~ S. Russell
“Way to go!”
Meagan was GREAT!! she did everything she could until she resolved my issue. Way to go Meagan.
~ P. Echeverria
“Jumped Right In”
I appreciate Megan jumping right in to tackle the issues with my workstation.
~ J. Kollenkark
“Professional and Courteous”
Team members/All staff were professional and courteous
~ L. Capuchin
Megan is the best. So is Dan and Daniel and Josh and J. and Jess…and heck everyone rocks! You’re awesome.
~ V. Olsen
“You Make Me Want to Eat Waffles with You!
High Five! Let’s go eat some waffles.”
*Disclaimer – we think this is a compliment, but truthfully, we are not 100% sure. Nathan did give us 5 stars though.
~ N. Schramm
“So Clear and Responsive”
Justin is very responsive with clear communication and instructions. I know I can count on him to work at resolving any issues I have.
~ B. Veenendaal
Excellent customer service and was very prompt.
~ M. Romero
“Quick and Responsive”
Quick and responsive, even after I thought I was done with edits, he allowed me to make another change. Thanks!
~ C. Heu
“A Joy to Work With”
Quick responses and resolutions to my issues. Good job and a joy to work with!
~ K. Orsolini
“The Best at What They Do”
They are the BEST at what they do. Also ~ very people person team – fast and efficient. Great Job – Thank you.
~ T. Moline
“You Always Treat Us All with Kindness”
Megan is ALWAYS friendly, professional, and treats us all with kindness. She’s awesome. I’ve always had a pleasant experience when dealing with anybody from the team. Thank you for always helping us.
~ K. Goerlich
“You Really Do Care!”
Everyone seems to really want to make the customer’s day better.
~ J. Underwood
Like a Boss!
Megan is a boss ” Yay Megan! “
~ D. Sheldon
Prompt and accurate responses to my inquiry!
~ C. Large
“Just What I Asked For!”
Work requested was accomplished precisely as requested and in an expeditious time.
“Always Kind and Understanding”
Always polite, friendly and professional staff to help with all my IT needs. Megan is kind and understanding. Great staff !!!
I would recommend you because you have Justin and Justin ROCKS!!!!!
~ J. Schmidt
I always receive great service! Megan was terrific!
~ L. Condoian
“Helpful and Personable”
Dan has been very helpful and personable.
~ M. Bishop
The technician was great. Got the job done asap. I am very grateful.
~ V. Overholser-Forbes
Thanks. I couldn’t be happier!
~ L. Morris
“Helpful, Pleasant Service”
Dan is always very helpful and pleasant to deal with. Thank you Dan for providing us with great service.
~ J. Dajani
“Prompt and Efficient”
Very prompt and efficient service. Great job!
~ T. Lang
“Such Great Care”
Megan is fantastic! She got some issues resolved on the spot as well as waiting to fix some issues once our office had closed for the day. Thank you for taking such great care of us.
~ C. Hutchins
Dan has been a tremendous help!
~ M. Costales
“Every Concern, Small to Big. Took Only One Try.”
They will address every concern you have from small to big. Megan did great and was patient with my response time. She is quick and friendly Thank you for addressing my small issue right on spot. Took care of my problem in one try. Thanks for the help.
~ M. Boganwright
“The Definition of a Team”
Friendly, smart, efficient! The whole team is awesome! Thanks Jess/Justin/Megan/Josh everyone else who I’ve spoken to. You guys are the definition of a team!
~ M. Keller
“Enthusiastic and Helpful”
Megan was enthusiastic and helpful. Quickly got the answer we were looking for.
~ M. Graff
“Quick with Great Service”
I was helped very quick and with great service.
~ A. Martinez
“Right On Time”
Punctual when IT problems arise at work!
~ K. Smith
Fast and attentive. Thank you Megan!
~ N. Prince
Megan you’re a ROCK-STAR! Thanks.
~ A. Koehlerschmidt
“I’ll Keep It Short”
Fast and efficient.
~ J. Smith