HelpDesk.tech Agent Terms
Effective Date: January 1st, 2025
Last Updated: May 13th, 2025
These Agent Terms are incorporated into and made part of any Agency Agreement between HelpDesk.tech Incorporated (“HelpDesk.tech”) and any person or entity engaged as an Agent to promote and sell HelpDesk.tech’s I.T. service contracts. By acting as an Agent for HelpDesk.tech, you (“Agent”) agree to be bound by these terms.
HelpDesk.tech reserves the right to amend these Agent Terms at any time. Any changes will be posted to this page, and continued engagement as an Agent after such posting shall constitute acceptance of the updated terms.
1. Agent Code of Ethics
As an authorized Agent, you represent the HelpDesk.tech brand in the marketplace. You must adhere to the following Code of Ethics at all times:
1.1 Professionalism
- Conduct yourself with honesty, integrity, and respect in all dealings with prospects, customers, and other Agents.
- Present HelpDesk.tech services truthfully and without exaggeration, misrepresentation, or omission.
- Avoid deceptive or misleading sales tactics.
1.2 Compliance
- Comply with all applicable federal, state, and local laws and regulations, including those governing marketing, privacy, and consumer protection.
- Follow HelpDesk.tech’s marketing and operational guidelines.
1.3 Customer Focus
- Act in the best interest of the customer by clearly explaining the services, terms, pricing, and support structure.
- Avoid high-pressure sales tactics.
1.4 Confidentiality
- Protect all confidential information about HelpDesk.tech, its customers, and its partners.
- Refrain from using HelpDesk.tech’s proprietary information for any purpose other than the authorized promotion and sale of services.
2. Adherence to Brand Standards
2.1 Brand Guidelines
All promotional, marketing, and sales materials must adhere to HelpDesk.tech’s Brand Standards, which may be provided to Agents from time to time and updated at HelpDesk.tech’s sole discretion.
2.2 Use of Logo and Trademarks
Agents may only use HelpDesk.tech logos, trademarks, service marks, and branded materials in the formats provided by HelpDesk.tech. Unauthorized modification, misuse, or creation of derivative works is strictly prohibited.
2.3 No Unauthorized Statements
Agents shall not make any public statements or claims on behalf of HelpDesk.tech, including guarantees, service promises, or warranties not expressly authorized by HelpDesk.tech.
3. Non-Disparagement
3.1 Reputation Protection
Agent agrees not to make any negative, defamatory, false, misleading, or disparaging statements about HelpDesk.tech, its officers, employees, services, customers, vendors, or fellow agents, whether during the term of the Agency Agreement or at any time thereafter.
3.2 Social Media and Public Commentary
This non-disparagement obligation extends to all forms of communication, including but not limited to social media, online forums, public speaking engagements, and written publications.
4. Customer Relationship Protection
4.1 No Side Deals
Agents may not engage in side agreements, private arrangements, or unauthorized discounts with customers related to HelpDesk.tech services.
4.2 Reassignment Rights
Agent acknowledges that HelpDesk.tech reserves the unilateral right to reassign any customer account to a different agent or internal representative at any time and for any reason, without prior notice or compensation adjustment to the previous Agent.
5. Marketing and Lead Generation Guidelines
5.1 Permitted Marketing
Agents may market HelpDesk.tech services only using authorized marketing materials provided or pre-approved by HelpDesk.tech.
5.2 Prohibited Marketing
The following activities are strictly prohibited:
- Mass email campaigns (SPAM) without explicit written approval.
- Misleading, unethical, or high-pressure sales tactics.
- Use of unapproved or modified sales materials.
5.3 Digital Marketing
Agents may not bid on HelpDesk.tech branded terms (including variations or misspellings) in any pay-per-click advertising campaign. Agents may not create web domains, social media accounts, or digital assets that imply official affiliation with HelpDesk.tech.
6. Compensation and Commission
6.1 Commission Structure
Commissions are paid in accordance with the Agency Agreement and applicable commission schedule. HelpDesk.tech reserves the right to modify commission schedules upon reasonable notice.
6.2 Conditions for Earning Commissions
- Commissions are only payable if Agent adhered to these Agent Terms and properly followed all sales procedures.
- Commissions may be withheld or offset if HelpDesk.tech determines, in its sole discretion, that Agent’s actions violated this policy or caused harm to HelpDesk.tech.
6.3 Remain in Good Standing
- Commissions are only payable if Agent remains in Good Standing per guidelines above.
7. Confidentiality Obligations
7.1 Definition of Confidential Information
“Confidential Information” includes all non-public information related to HelpDesk.tech’s business, including customer lists, pricing, marketing strategies, operational processes, proprietary software, and future business plans.
7.2 Non-Disclosure
Agent shall:
- Keep all Confidential Information strictly confidential.
- Use Confidential Information solely for the authorized promotion and sale of HelpDesk.tech services.
- Return or destroy all Confidential Information upon termination of the Agency relationship.
8. Non-Solicitation of Customers and Employees
8.1 Non-Solicitation of Customers
During the term of the Agency Agreement and for one (1) year thereafter, Agent shall not solicit or attempt to divert any HelpDesk.tech customers for services that compete directly with HelpDesk.tech’s offerings.
8.2 Non-Solicitation of Personnel
During the term of the Agency Agreement and for one (1) year thereafter, Agent shall not directly or indirectly solicit, hire, or attempt to hire any HelpDesk.tech employee, contractor, or agent.
9. Termination and Consequences of Breach
9.1 Termination for Violation
Violation of these Agent Terms may result in immediate termination of Agent’s relationship with HelpDesk.tech, forfeiture of commissions, and legal action if warranted.
9.2 Survival
The obligations of confidentiality, non-solicitation, and non-disparagement shall survive termination of the Agency Agreement for a period of one (1) year, or longer if required by law.
10. Dispute Resolution
Any disputes related to these Agent Terms or the Agency relationship shall be resolved in accordance with the dispute resolution provisions set forth in the applicable Agency Agreement.
11. General Provisions
11.1 No Waiver
HelpDesk.tech’s failure to enforce any provision of these terms shall not constitute a waiver of future enforcement.
11.2 Amendments
These Agent Terms may be updated from time to time at HelpDesk.tech’s sole discretion. Agents are responsible for reviewing the latest version at https://www.helpdesk.tech/agent-terms.
11.3 Governing Law
These Agent Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
Acknowledgement
By acting as an Agent of HelpDesk.tech, you acknowledge that you have read, understood, and agree to be bound by these Agent Terms. Your continued representation of HelpDesk.tech services constitutes ongoing acceptance of these terms.
For questions regarding these Agent Terms, please contact:
HelpDesk.tech Agent Support
Email: agentsupport@helpdesk.tech
Phone: 833-438-3241
