We know the challenges that MSP’s like you face. And we know you need a reliable Level 1 help desk that can fix your end user problems, and do as much as possible without escalating and interrupting you.
As a veteran MSP we know the expectations your end users have. Some of them are completely outrageous. We’re ready for those expectations no matter how reasonable or otherwise.
We are looking for Partners to use our service instead of hiring Level 1 techs. We provide excellent techs, and in exchange, you provide brutally honest feedback. Keep scrolling for more information.
Your support calls and emails come to us.
We act as you.
Our MSP’s service area is Fresno, California. We will not solicit MSP business outside of Fresno County, and we will not make this offering available to Fresno County MSP’s. Additionally, our Terms and Conditions contain a non-compete clause, and we will never solicit your customers, period.
Our Help Desk is very versatile, and has been exposed to multiple complex scenarios over years of experience. The goal is to avoid escalating to you and your higher level techs, but if we do, we refer to you by name, and get your input before sending it over.
Everyone hates printers, but we’ll do those too. We’ll even work with your client’s managed print vendor.
Pricing is simple, and scalable. You can find it here. We do not charge you for the first 30 days, which is considered “onboarding.” Your Partner Representative will discuss the particulars, minimums, and terms, but of course you have no obligation to continue on with us after your initial discussion with your Partner Representative.