Most of our techs are in California, and they’re always in the U.S.

Yes! We build 8×5 teams and 24×7 teams. To solve a 24×7 need, we build dedicated teams.

Yes. Currently we integrate with a number of typical ITSM and PSA tools including those from ZenDesk, ConnectWise, Kaseya, and others. If you have any particular ITSM integration need, our integration team would be excited to get that going for you.

No. For security reasons, ISOM/RMM providers do not provide the kind of API access that would grant us access to the remote tools ISOM or RMM provides. For enterprise needs, we’ll have you delegate access to your ISOM. We’ll also bring our own if needed.

We will make good use of your documentation, however complete or incomplete it may be. We contribute to your knowledge base ourselves as well.

Depending on our arrangement with you, we may ask to integrate with your documentation tool, however, for enterprises we’ll usually work directly inside your tools or documentation locations.

Depending on the size of your organization, and the size of the team we’ll need to build for you, it takes between 30 to 90 days to complete the onboarding process and GO LIVE on average. We’ll get all your integrations done and your partner assets created, as well as personal introductions to your support team completed during that time. You’ll be assigned a Partner Support Specialist to keep the process moving forward, as well as an Onboarding Engineer to help with integrations. Your Specialist will step you through things all along the way.

Of course we do. Cost for onboarding vary according to the complexity of your support arrangement with us.

A typical agreement starts out with a 1-year term. It renews yearly after that. You can lock in more favorable pricing up to 3 years at a time.

A: Zero-friction. You’ll be able cancel for any reason in the first 3 months after signing up, no further obligation.